Privacy Policy
Website Terms & Conditions

Privacy Policy

Rochford Solicitors
Effective Date: 01 September 2025

1. Introduction

Rochford Solicitors (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information

2.1 Types of Information Collected

We may collect and hold personal information including, but not limited to:

Name, address, and contact details (email, phone number)
Date of birth and gender
Occupation and employment details
Identification documents (e.g., driver’s licence, passport)
Financial and billing information
Information relevant to your legal matter
Any other information you provide to us

2.2 How We Collect Information

We collect personal information:

Directly from you (in person, by phone, email, or via our website)
From third parties (e.g., other legal representatives, government agencies, publicly available sources)
Through our website (including via cookies and analytics tools)

3. Use of Personal Information

We use your personal information for purposes including:

Providing legal services and advice
Responding to your enquiries and communicating with you
Managing our business operations and administration
Complying with legal and regulatory obligations
Marketing our services (where you have consented or as otherwise permitted by law)
Improving our services and website

4. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors, and service providers (e.g., IT support, document management)
Barristers, experts, and other professional advisers
Courts, tribunals, and regulatory authorities
Third parties as required or authorised by law
Other parties with your consent

We take reasonable steps to ensure that third parties handle your information in accordance with this Privacy Policy and the APPs.

5. Overseas Disclosure

In some circumstances, we may disclose your personal information to recipients located outside Australia (for example, for cloud storage or international legal matters). Where we do so, we will take reasonable steps to ensure that such recipients comply with the APPs or are otherwise bound by substantially similar privacy obligations.

6. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards.

7. Access and Correction

You may request access to, or correction of, your personal information held by us by contacting us using the details below. We will respond to your request within a reasonable period and in accordance with our legal obligations.

8. Website and Cookies

Our website may use cookies and similar technologies to enhance your experience and collect information about your usage. You may disable cookies in your browser settings, but this may affect website functionality. Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

9. Complaints

If you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be available on our website. We encourage you to review this policy periodically.

11. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

Lelia Fallon
Director
Rochford Solicitors
156 Margaret Street, Toowoomba Qld 4350
[email protected]
07 4639 3038

Website Terms & Conditions

Rochford Solicitors
Effective Date: 01 September 2025

1. Acceptance of Terms

By accessing or using the website of Rochford Solicitors (“the Site”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you must not use the Site.

2. Use of the Site

2.1 Permitted Use

You may use the Site for lawful purposes and for your personal or internal business use only. You must not use the Site in any way that breaches any applicable law or regulation or that is fraudulent or harmful.

2.2 Prohibited Conduct

You must not:

Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available;
Transmit or introduce any viruses, malware, or other harmful code;
Attempt to gain unauthorised access to any part of the Site, accounts, or systems;
Use the Site to transmit unsolicited or unauthorised advertising or promotional material.

3. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Rochford Solicitors or its licensors and is protected by Australian and international intellectual property laws. You may view, download, and print content for your personal use only. You must not reproduce, modify, distribute, or otherwise use any content from the Site without our prior written consent.

4. No Legal Advice

The content on the Site is provided for general information purposes only and does not constitute legal advice. You should not act or refrain from acting on the basis of any content on the Site without seeking appropriate legal or other professional advice.

5. Limitation of Liability

To the maximum extent permitted by law, Rochford Solicitors excludes all liability for any loss or damage (including indirect, special, or consequential loss) arising out of or in connection with your use of, or inability to use, the Site or its content. Rochford Solicitors does not warrant that the Site will be error-free, secure, or free from viruses or other harmful components.

6. Links to Third Party Sites

The Site may contain links to third party websites. These links are provided for convenience only and do not imply endorsement or approval by Rochford Solicitors of the linked sites or their content. Rochford Solicitors is not responsible for the content or privacy practices of any third party sites.

7. Privacy

Your use of the Site is subject to our Privacy Policy, which sets out how we collect, use, and protect your personal information.

8. Changes to Terms

Rochford Solicitors may amend these Terms at any time by posting the updated Terms on the Site. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.

9. Jurisdiction

These Terms are governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.

10. No Solicitor-Client Relationship Disclaimer

Your use of this Site, including any communication or interaction via the Site, does not create a solicitor-client relationship between you and Rochford Solicitors. Information provided on the Site is for general informational purposes only and does not constitute legal advice or establish any form of professional engagement. If you require legal advice or representation, you must contact us directly and enter into a formal engagement.

11. Client Engagement Statement

Rochford Solicitors will only act for clients who have entered into a formal engagement with the firm. A solicitor-client relationship will only arise upon completion of our engagement procedures, including acceptance of our terms of engagement and confirmation in writing. Until such time, no legal obligations or responsibilities are owed to you by Rochford Solicitors.

12. Contact

For any questions regarding these Terms, please contact:

Lelia Fallon
Director
Rochford Solicitors
156 Margaret Street, Toowoomba Qld 4350
[email protected]
07 4639 3038